Contact PalmHost through a support ticket
Your PalmHost Client Area includes a Support section where you can open a support ticket and communicate with the PalmHost support team.
Using a support ticket keeps the details of your request together, making it easier to provide additional information and follow up when necessary.
Open a support ticket
- Log in to your PalmHost Client Area.
- Select Support from the Client Area menu.
- Choose the option to create or open a new support ticket.
- Enter a clear subject that describes the issue.
- Describe the problem in the message area.
- Provide any relevant information or attachments requested for the issue.
- Submit the ticket.
Provide useful information
The more specific information you provide, the easier it is to understand what you are experiencing.
Where relevant, include:
- The domain or service affected
- What you were trying to do
- What happened instead
- The exact error message shown
- When the problem occurred
- Any steps you have already tried
If an error or unexpected screen is involved, a screenshot can also be useful. Make sure the screenshot does not expose passwords, authentication codes, API keys or other sensitive information.
Keep the ticket focused
When possible, use a separate support ticket for a separate issue. This helps keep the conversation and troubleshooting steps relevant to the problem being investigated.
If several parts of the same problem are related, include them together and explain how they are connected.
Check for replies
Return to Support in your Client Area to check your support tickets and read replies from PalmHost.
Open the relevant ticket to view the conversation and any additional information provided by the support team.
Follow up on an existing ticket
If you need to provide more information or respond to a question from PalmHost, continue the conversation on the existing ticket rather than opening a new ticket for the same issue.
Include any new information that may help with the investigation, such as a new error message, screenshot or result from a troubleshooting step.
Before replying
Check the latest reply carefully and provide the information requested. If the issue has changed since your original ticket was submitted, explain what has changed so the support team has the latest information.
Need help?
If you cannot access your Client Area or cannot use the support system, contact PalmHost through another available support channel so that we can assist with access to your account.